Shipping and Returns

How long does my order take to prepare?

Orders take 1-3 business days to prepare for pickup or delivery. You will be notified when your order is ready for pick up.

When will you deliver my order? 

We deliver orders on Wednesday and Saturday every week. We will notify you with our approximate delivery time.

What is your return policy? 

We do offer refunds and exchanges if you're completely unsatisfied with your product. Please note that you will need to pay for shipping if you would like an exchange.

Unfortunately, we do not accept returns. If you're unsatisfied with your product, please contact splash.soapworks.ab@gmail.com and we'll be happy to discuss your concerns.